The only time you need an RMA# is when you are sending in an ITAR (International Traffic in Arms Regulation) controlled unit. You must contact us for an RMA# PRIOR to shipment! If your unit is not ITAR controlled, you do not need an RMA#!
Yes, expedited service is available for an additional fee. Contact us for further information.
To confirm that we offer an accredited calibration on your specific piece of equipment, please contact us before sending the unit to us, as special pricing will apply.
Yes, a repair quotation will be sent to you once condition is determined.
You receive a certificate of calibration included in the calibration charge. If you would like “before and after” data, additional charges will apply. Please contact us for further information.
The warranty on repairs is 90 days on parts and workmanship only the items replaced during the repair of the customers equipment.There is no warranty on calibrations as calibration is a “snapshot” of instrument performance at the time of calibration only.
Yes, we will mail you a notice one month in advance as well as send you a reminder email.
No, but our sister company, Aero Express, Inc. does. They can be reached at 816-246-4500 or firstname.lastname@example.org
Contact customer service and they will email, mail, or fax you a copy at no charge.
In most cases, we can repair your test set. You will be sent an estimate to complete the repair once we evaluate your unit.