ISO/IEC 17025:2017 Accredited Lab (Cert #3103.01)

Frequently Asked Questions About Calibration Services

For most equipment we do not require a RMA to be issued prior to shipping to us. However, we do require a purchase order or document that includes the bill to/ship to, point of contact, unit I.D., work requested and return shipping instructions with every order. The only equipment we do require a RMA number to be issued for, is if it is ITAR (International Traffic in Arms Regulation) controlled. You must contact us prior to shipping the unit to us.
Yes, expedited service is available for an additional fee. Contact us for further information.
To confirm that we offer an accredited calibration on your specific piece of equipment, please contact us before sending the unit to us, as special pricing will apply.
Yes, a repair quote will be sent to you once the condition is determined.
A certificate of calibration is included in the calibration charge. If you would like “before and after” data, additional charges will apply. Please contact us for further information.
We provide a 90 day warranty on repairs, to the specific part that was repaired. We do not provide warranty on calibration as it is a “snapshot” of the instruments performance at the time of calibration.
Yes, you will received a reminder in the month before your equipment is due.
No. However, we work closely with Aero Express Inc. and they do. They can be reached at (816) 246-4500 or [email protected].
Contact us and we will send you a new one at no additional charge.
In most cases, we can repair your test equipment. Once your unit is evaluated, a repair estimate will be sent to you for your approval.